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About This Site
The Privilege Cloud service status page provides updates on service-wide incidents, issues, and planned activities.
For additional CyberArk Identity Security Platform solutions status, see https://status.cyberark.com/.
Scheduled Maintenance
Privilege Cloud - Scheduled Maintenance for Backend Connector Version 3.0.5 Upgrade - All TEST Jul 20, 2025 07:30-10:00 UTC
CyberArk is planning to conduct a scheduled maintenance on the Secure Tunnel Backend Connector. At the end of this activity, the service will automatically resume. Customers are not required to perform any actions before or after this maintenance.
Expected Impact
- Privilege Cloud Standard Customers (without Identity Security Platform integration): You might experience a short disruption in AD/Radius login, SIEM integration, and remote access connections through H5GW.
- Privilege Cloud Identity Security Platform Customers: You might experience a short disruption in SIEM integration and remote access through H5GW.
Release rollout timelines by region:
Jul 20 - TEST tenants, all regions.
Jul 27 - EU, IL, UAE, Canada.
Aug 3 - US - Subdomains (subdomain.cyberark.cloud) starting 0 through 9 and A through L.
Aug 10 - US - Subdomains in M through Z, APJ.
Upgrade requires up to 2 minutes downtime and is conducted within the maintenance windows:
- Americas and EMEA, Sundays 3:30am-06:00am EST (07:30am-10:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Posted on Jul 10, 2025 - 08:03 UTC
Expected Impact
- Privilege Cloud Standard Customers (without Identity Security Platform integration): You might experience a short disruption in AD/Radius login, SIEM integration, and remote access connections through H5GW.
- Privilege Cloud Identity Security Platform Customers: You might experience a short disruption in SIEM integration and remote access through H5GW.
Release rollout timelines by region:
Jul 20 - TEST tenants, all regions.
Jul 27 - EU, IL, UAE, Canada.
Aug 3 - US - Subdomains (subdomain.cyberark.cloud) starting 0 through 9 and A through L.
Aug 10 - US - Subdomains in M through Z, APJ.
Upgrade requires up to 2 minutes downtime and is conducted within the maintenance windows:
- Americas and EMEA, Sundays 3:30am-06:00am EST (07:30am-10:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Posted on Jul 10, 2025 - 08:03 UTC