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The Privilege Cloud service status page provides updates on service-wide incidents, issues, and planned activities.
For additional CyberArk Identity Security Platform solutions status, see https://status.cyberark.com/.

Scheduled Maintenance

Aurora RDS version upgrade Dec 7, 2025 08:30-11:00 UTC

In response to Amazon Web Services (AWS) end of life announcement for certain Aurora RDS versions, CyberArk will be updating our service backend infrastructure.

Expected downtime during the upgrade: 15 minutes.

The upgrades will be performed within the maintenance windows and in the dates as listed below.

- 7 December 2025 - Milan, Tokyo, UAE
- 4 January 2026 - Canada, Frankfurt, Israel, London, Sao Paulo
- 11 January 2026 - US
- 18 January 2026 - US

Further Notification on specific maintenance dates for US customers will be shared to Administrators by December 8.

The upgrade is conducted within the maintenance windows:

- Americas and EMEA, Sundays 3:30am-06:00am EST (08:30am-11:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Posted on Nov 20, 2025 - 15:00 UTC
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025
Privilege Cloud - possible ISP access issue
Resolved - This incident has been resolved.
Nov 30, 17:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 17:10 UTC
Update - CyberArk is implementing a fix to resolve the issue; the fix is nearly done.
Next Update: 30 minutes or upon earlier status change
Nov 30, 16:43 UTC
Update - CyberArk is implementing a fix to resolve the issue; ETA for the fix is approximately 30h.
Next Update: 30 minutes or upon earlier status change
Nov 30, 16:04 UTC
Update - CyberArk is implementing a fix to resolve the issue; ETA for the fix is approximately 1h.
Next Update: 30 minutes or upon earlier status change
Nov 30, 15:31 UTC
Identified - CyberArk is implementing a fix to resolve the issue. 
Next Update: 30 minutes or upon earlier status change
Nov 30, 14:34 UTC
Investigating - The issue now may affect only customers from Israel; we are working to resolve. 
Next Update: 30 minutes or upon earlier status change
Nov 30, 13:56 UTC
Identified - CyberArk continues working to resolve the issue; customers from Israel and UK might be impacted.
Next Update: 30 minutes or upon earlier status change
Nov 30, 13:28 UTC
Monitoring - A fix has been implemented. We continue to monitor the service closely as functionality returns to normal.
Next Update: 30 minutes or upon earlier status change
Nov 30, 12:55 UTC
Update - We are continuing to investigate this issue.
Nov 30, 12:24 UTC
Investigating - CyberArk is investigating a possible issue that might impact accessing ISP tenants from Israel and Belgium, receiving code 403 instead.

Next Update: 30 minutes or upon earlier status change
Nov 30, 12:22 UTC
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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