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The Privilege Cloud service status page provides updates on service-wide incidents, issues, and planned activities.
For additional CyberArk Identity Security Platform solutions status, see https://status.cyberark.com/.

Scheduled Maintenance

Aurora RDS version upgrade - US (part 2 of 2) Jan 18, 2026 08:30-11:00 UTC

In response to Amazon Web Services (AWS) end of life announcement for certain Aurora RDS versions, CyberArk will be updating our service backend infrastructure.

Expected downtime during the upgrade: 15 minutes.

The upgrades will be performed within the maintenance windows and in the dates as listed below.

- 18 January 2026 - US
- 25 January 2026 - Canada

Further Notification on specific maintenance dates for US customers were shared to Administrators.

The upgrade is conducted within the maintenance windows:

- Americas and EMEA, Sundays 3:30am-06:00am EST (08:30am-11:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Posted on Jan 11, 2026 - 13:59 UTC
Jan 12, 2026

No incidents reported today.

Jan 11, 2026
Privilege Cloud - login issues for ISP tenants in US
Resolved - This incident is now resolved. All services are now functioning per normal service operations.
Jan 11, 11:08 UTC
Update - A fix is being deployed; we'll monitor the situation once completed. 
Next Update: 30 minutes or upon earlier status change
Jan 11, 10:22 UTC
Update - The issue was identified; we are working to resolve. 

Next Update: 30 minutes or upon earlier status change
Jan 11, 09:54 UTC
Identified - CyberArk has identified a possible issue that might impact ISP login functionality in US region for customers with the suffix "health". We are working to resolve. 
Next Update: 30 minutes or upon earlier status change
Jan 11, 09:29 UTC
Investigating - CyberArk is investigating a possible issue that might impact login functionality for ISP customers in US region with the subdomain suffix "Health".
Next Update: 30 minutes or upon earlier status change
Jan 11, 08:53 UTC
Aurora RDS version upgrade - US (part 1 of 2)
Completed - The scheduled maintenance has been completed.
Jan 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:30 UTC
Scheduled - In response to Amazon Web Services (AWS) end of life announcement for certain Aurora RDS versions, CyberArk will be updating our service backend infrastructure.

Expected downtime during the upgrade: 15 minutes.

The upgrades will be performed within the maintenance windows and in the dates as listed below.

- 11 January 2026 - US
- 18 January 2026 - US
- 25 January 2026 - Canada

Further Notification on specific maintenance dates for US customers were shared to Administrators.

The upgrade is conducted within the maintenance windows:

- Americas and EMEA, Sundays 3:30am-06:00am EST (08:30am-11:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Jan 5, 07:30 UTC
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Privilege Cloud - Identity Security Login Issues in US
Resolved - CyberArk experienced a possible issue that impacted login functionality in the US region from 23:17 - 23:20 UTC.
Jan 7, 23:00 UTC
Privilege Cloud - Identity Security Login Issues in Brazil
Resolved - This incident has been resolved.
Jan 7, 19:45 UTC
Investigating - CyberArk is investigating a possible issue that might impact login functionality for ISP customers in the Brazil region.

Next Update: 30 minutes or upon earlier status change
Jan 7, 19:16 UTC
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026
Aurora RDS version upgrade - APJ
Completed - The scheduled maintenance has been completed.
Jan 4, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 14:00 UTC
Scheduled - In response to Amazon Web Services (AWS) end of life announcement for certain Aurora RDS versions, CyberArk will be updating our service backend infrastructure.

Expected downtime during the upgrade: 15 minutes.

The upgrades will be performed within the maintenance windows and in the dates as listed below.

- 4 January 2026 - Frankfurt, Israel, London, Sao Paulo, Mumbai, Singapore, Sindey, Jakarta
- 11 January 2026 - US
- 18 January 2026 - US
- 25 January 2026 - Canada

Further Notification on specific maintenance dates for US customers will be shared to Administrators by December 8.

The upgrade is conducted within the maintenance windows:

- Americas and EMEA, Sundays 3:30am-06:00am EST (08:30am-11:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Dec 16, 15:25 UTC
Aurora RDS version upgrade - EMEA
Completed - The scheduled maintenance has been completed.
Jan 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 08:30 UTC
Scheduled - In response to Amazon Web Services (AWS) end of life announcement for certain Aurora RDS versions, CyberArk will be updating our service backend infrastructure.

Expected downtime during the upgrade: 15 minutes.

The upgrades will be performed within the maintenance windows and in the dates as listed below.

- 4 January 2026 - Frankfurt, Israel, London, Sao Paulo, Mumbai, Singapore, Sindey, Jakarta
- 11 January 2026 - US
- 18 January 2026 - US
- 25 January 2026 - Canada

Further Notification on specific maintenance dates for US customers will be shared to Administrators by December 8.

The upgrade is conducted within the maintenance windows:

- Americas and EMEA, Sundays 3:30am-06:00am EST (08:30am-11:00am UTC)
- Asia-Pacific & Japan, Sunday 10:00pm to Monday 12:30am SGT (02:00pm-04:30pm UTC).
Dec 16, 15:24 UTC
Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

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